FAQs
How long will my order take?
The process time will be 10-14 working days before your order will be dispatched. This excludes delivery time.
What are the delivery options?
Singpost Standard Mail (non-tracking) - $1.50
- 3-5 working days after dispatch
- Free for orders above SGD$30
Smartpac Mail (with tracking) - $3.20
- 3-5 working days after dispatch
- Free for orders above SGD$55
Qxpress Mail (with tracking) - $4.30
- 1-2 working days after dispatch
- Free for orders above $80
Click here to find out more on our shipping policy
Can I change my order after purchasing?
- The only exception allowed for change of order is change of colours, vinyl colours or style if we have yet to start on your order, within 48hours.
No changing of designs are allowed.
You may click here to find out more on our refund policy
- If there are any additional items that you would like to add on, only payments made by Paynow, Paylah! or Bank Transfer will be allowed.
Add-on examples: Charms, change of hardwares with additional charge, new tags add on
Can I cancel my order after paying?
You can cancel order and have full refund only if:
- Within 48hrs
- We have not start with your items
Ambassadors code
- Ambassador code is for everyone! You may use it as many times as you want.
- Codes will not be applicable to add-ons such as the above stated.
Are your products chew proof?
No, our products are durable but definitely not chew proof! Do keep tags away from your pupper if they are prone to biting tags
Have a design in mind but not in our product list?
No worries! You can customise your own ideas too! Of course with additional charge, you can customise here and tell us your idea.
Disclaimer
- All items are handmade and not one tag is identical
- There may be bubbles trapped in the resin which may be hard to remove though I will try my best to remove them
- Colours may differ a little from the picture and the actual products itself due to it being handmade and also due to the lighting